The Nigeria Civil Aviation Authority (NCAA) has endorsed a client-based solution unveiled by a consortium to resolve challenges associated with travel, in particular re-protection for passengers triggered by operational, weather-related, and other infractions.
The new solution, the “Propel Reprotection System,” is a unique tech-powered platform designed to help Nigerian carriers reprotect passengers when flight disruptions occur.
According to the promoters, Propel Reprotection happens easily, and airlines can make passengers’ transfers to available flights of other partner airlines during crucial periods, ensuring no revenue loss as well as elevated passenger satisfaction.
NCAA Director General Captain Chris Ona Najomo said the new solution, which will boost efficiency in air travel, is a product of powerful collaboration between three industry leaders to ensure seamless coordination, funding, and operational reliability.
The three industry leaders—Aviation Assist Hub, an aviation operations and support logistics firm; Aviation Technology Solutions (Avitech), the tech engine powering the Propel platform; and Leadway Assurance, a financial protection and funding partner—designed the platform as the bright future of aviation in Nigeria.
Represented by the Director of Public Affairs and Consumer Protection, Mr. Micheal Achimugu, he said, “Ladies and gentlemen, we are on the threshold of history of what we are able to achieve, for which we are gathered here for. It is not a day for flowery words. The Honorable Minister wants flight disruptions reduced to the barest minimum. In this industry, the passenger is the reason every other stakeholder exists. They are entitled, therefore, to better services and in accordance with global best standards.”
Speaking, the Managing Director of Aero Assist Hub, Mr. Olumide Ojutalayo, said the consortium has worked hard to drive the solution.
He said, “We are a consortium with three organizations.” We have Avitech Technology Solutions, experts and industry leaders in the aviation sector. We have Leadway Assurance. We basically crafted this solution, working with these two organizations. The idea is to put a final solution to this whole chaotic problem of flight disruption in Nigeria. We are not just coming with an idea; we are also coming with finance.”
Also speaking, Head of the Legal Unit of Aero Assist Hub, Funke Junaid, said, “It is something that comes as a solution to what has been happening in the industry regarding delays and cancellations. From a legal perspective concerning the customers’ rights, for example, because it’s all about the customer basically, what we are doing here is the customers will be deriving their rights from the airlines because it is actually the airlines and PROPEL, the consortium, that will be entering into a contractual partnership.
Also speaking, representative of Leadway Assurance, Diana Mulili, said the government’s introduction of the Propel platform will revolutionize air travel in Nigeria.
She said, “This is how we are looking at it. When we approached this problem, we realized that it was a growing problem across the industry, and we needed to create a product that would work to solve the local problem. So, none of our other existing products, travel products, are going to solve for this.
SOURCE: THISDAY
